Refund Policy
Last updated: July 26, 2026
This Refund Policy explains how subscription cancellations and refunds are handled for SS Nutri Care. We want you to feel confident subscribing — please read the terms below before purchasing a plan.
1. Subscription Cancellation
You may request cancellation of your subscription at any time by contacting us or your assigned coach. Cancellation stops future billing but does not automatically entitle you to a refund for the current billing period, except as described below.
2. Eligibility for Refund
Refund requests are evaluated on a case-by-case basis. You may be eligible for a full or partial refund if:
- You request cancellation within 7 days of your initial subscription purchase, and you have not yet received a personalised diet or fitness plan from your coach.
- There was a verified technical issue that prevented you from accessing the Service for an extended period.
- You were charged in error or charged twice for the same subscription period.
3. Non-Refundable Situations
Refunds will generally not be issued if:
- A personalised diet or fitness plan has already been created and delivered to you.
- You simply change your mind after actively using the Service (logging meals, messaging your coach, downloading plans) beyond the initial 7-day window.
- The subscription period has already substantially elapsed.
- The account was suspended or terminated due to a violation of our Terms & Conditions.
4. How to Request a Refund
To request a refund, contact us at buypropertee@gmail.com with your registered email address, subscription details, and the reason for your request. We aim to respond within 3–5 business days.
5. Refund Processing
Approved refunds will be processed back to your original payment method within 7–10 business days, depending on your bank or payment provider's processing times. We are not responsible for delays caused by your bank or payment provider.
6. Plan Changes and Upgrades
If you upgrade or downgrade your subscription plan, any applicable price difference will be calculated on a pro-rata basis for the remaining subscription period, at our discretion.
7. Changes to This Policy
We may update this Refund Policy from time to time. The version posted on this page at the time of your purchase will apply to that transaction.
8. Contact Us
For any questions about refunds or cancellations, reach out to us at buypropertee@gmail.com.